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Booking Terms and Conditions

These Booking Terms and Conditions apply to all cruises and services booked with Gambia Cruise Catamaran. By confirming a booking and paying a deposit, the lead guest confirms that they have read and accepted these conditions on behalf of everyone included in the booking.

1. Booking and Confirmation

A booking is confirmed once the required deposit has been received and Gambia Cruise Catamaran has issued a booking confirmation.

The person making the booking must be at least 18 years old and is responsible for providing accurate information concerning all guests included in the reservation.

Any special requirements, dietary needs, health conditions or mobility limitations that may affect participation should be communicated before the booking is confirmed. We will always try to assist, although some requests may depend on the boat, the itinerary and the conditions on the day.

2. Prices and Payment

Prices are shown in Gambian Dalasi (GMD), unless another currency is specifically stated.

The required deposit must be paid to secure the booking. The remaining balance must be paid by the date stated in the booking confirmation or, where agreed in advance, before boarding.

A booking may be released if the required payment is not received within the agreed period.

3. Deposits and Guest Cancellations

Deposits are used to reserve the boat, crew and necessary arrangements for the selected date. For this reason, deposits are non-refundable if a guest cancels, does not attend, arrives too late to join the cruise or changes their travel plans.

Where sufficient notice is given, we may try to move the booking to another available date. Any change remains subject to availability and is offered at the discretion of Gambia Cruise Catamaran. A change of date is not guaranteed.

A deposit will be refunded if Gambia Cruise Catamaran is unable to provide the booked cruise and no suitable alternative date or cruise can be agreed with the guest.

4. Cancellations by Gambia Cruise Catamaran

The safety and comfort of our guests and crew always come first. We may therefore delay, modify, reschedule or cancel a cruise when it cannot be operated safely or reasonably.

This may include, among other circumstances:

• engine or technical problems;
• unsafe weather, sea, wind, tide or river conditions;
• navigational or safety concerns;
• an unexpected crew emergency;
• restrictions or instructions issued by the relevant authorities;
• events outside our reasonable control.

If we are unable to operate the booked cruise, we will first offer a suitable alternative date or, where appropriate, another suitable cruise.

If no reasonable alternative can be agreed, all amounts paid for the affected cruise, including the deposit, will be refunded. This refund will be the guest’s remedy for the cancelled cruise, subject to any rights that cannot legally be excluded.

We are unable to reimburse independent expenses such as flights, hotels, visas, taxis or other travel arrangements. Guests are therefore encouraged to have suitable travel insurance.

5. Weather and Changes to the Itinerary

Cruising in The Gambia depends on natural conditions. Weather, tides, currents, water levels and sea conditions may affect departure times, routes, destinations and the duration of a cruise.

The captain has the final responsibility for all operational and safety decisions.

When coastal or sea conditions are unsuitable, a Coastal Cruise may be adapted or replaced with an enjoyable river cruise. We will always aim to preserve the spirit, quality and approximate duration of the booked experience.

A reasonable change of route, departure time or destination made for safety, weather or navigational reasons does not automatically constitute a cancellation and does not normally entitle the guest to a refund.

If the proposed alternative is substantially different and the guest does not wish to accept it, we will discuss a suitable new date or another reasonable solution.

6. Engine or Technical Problems

Our boat is maintained with care, but unexpected mechanical or technical problems may occasionally arise.

When possible, we will correct the problem, delay the departure, adjust the itinerary or offer another date.

If a technical problem prevents us from providing the cruise and no acceptable alternative can be arranged, all amounts paid for that cruise will be refunded.

7. Arrival and Departure

Guests must arrive at the agreed meeting point at the time stated in their booking confirmation.

The boat may be unable to delay its departure for late guests because of tides, weather, daylight, other scheduled cruises or operational requirements.

A guest who misses the departure through late arrival will be treated as having cancelled the booking, and the deposit will remain non-refundable.

Guests should allow sufficient travelling time, particularly when travelling through busy areas or over long distances.

8. Safety on Board

Guests must follow the instructions of the captain and crew at all times.

The captain may refuse boarding or end a guest’s participation when their behaviour, health or level of intoxication could endanger themselves, other guests, the crew or the vessel. No refund will be payable in these circumstances.

Children must remain under the supervision of a responsible adult.

Guests must disclose before departure any medical condition, pregnancy, disability or other circumstance that could affect their safe participation. This information will be treated respectfully and used only to help us assess and accommodate the guest’s needs.

9. Food, Drinks and Allergies

Where food or drinks are included, guests must inform us in advance of any allergies, intolerances or dietary requirements.

We will make reasonable efforts to accommodate notified requirements, but we cannot guarantee an environment completely free from allergens.

Alcohol must be consumed responsibly. The crew may refuse to serve alcohol to any person whose behaviour could affect safety or the comfort of others.

10. Personal Belongings

Guests remain responsible for their personal belongings during the cruise.

Gambia Cruise Catamaran cannot accept responsibility for belongings that are lost, damaged or left on board, except where liability arises directly from our proven fault and cannot legally be excluded.

11. Images and Promotional Material

Photographs displayed on our website and promotional materials are for illustrative purposes. Natural scenery, wildlife, weather, meals and the appearance of particular locations may vary.

We will not use identifiable photographs of guests for promotional purposes without their permission.

12. Guest Conduct and Respect for The Gambia

Guests are expected to behave respectfully towards the crew, local communities, wildlife and the natural environment.

Nothing may be thrown into the river or sea. Guests must follow all local rules concerning protected areas, wildlife, photography and cultural sites.

Illegal drugs, weapons and dangerous items are strictly prohibited on board.

13. Liability

Gambia Cruise Catamaran will provide its services with reasonable care and attention.

We are not responsible for a loss caused by circumstances outside our reasonable control, by a guest’s failure to follow instructions, or by inaccurate information supplied by the person making the booking.

Nothing in these conditions excludes or limits liability where doing so would be unlawful, including any rights protected by the laws of The Gambia.

14. Complaints

If a concern arises during the cruise, guests should speak to the captain or a crew member as soon as possible so that we have an opportunity to help.

Any complaint that cannot be resolved during the cruise should be sent to us promptly, together with the booking details and a clear explanation of the issue. We will review it carefully and aim to respond fairly.

15. Governing Law

These Booking Terms and Conditions are governed by the laws of the Republic of The Gambia.

The parties should first try to resolve any disagreement through a friendly and constructive discussion. If no solution can be reached, the matter will be subject to the competent authorities or courts of The Gambia.

16. Contact

For booking questions, changes or special requests, please contact Gambia Cruise Catamaran using the contact details provided on our website.

By paying the required deposit, the lead guest confirms acceptance of these Booking Terms and Conditions.

Last updated: September 2026